Summary of expertise: Advising and designing contracts that reward based on value or outcomes of  multi-stakeholder, multi-resource systems. Performance based logistics, asset management and condition-based monitoring contracts.

Books

• Ng, Irene C. L. (2007) The Pricing and Revenue Management of Services: A Strategic Approach under the Advances in Management and Business Studies series. Routledge, Taylor and Francis group, Abingdon, Oxford. ISBN: 978-0-41535-077-8.

• Ng, Irene C.L. (2014) Creating New Markets in the Digital Economy: Value and Worth. Cambridge University Press, Cambridge, ISBN No. 9781107049352 (hardcover and paperback edition) – Digital version: Value and Worth: Creating New Markets in the Digital Economy, Innovorsa Press, Cambridge, ISBN No. 978-0-9573553-0-9 (digital edition)

Journal Papers

Philip Davies, Glenn Parry, Kyle Alves & Irene C.L. Ng (2020) How additive manufacturing allows products to absorb variety in use: empirical evidence from the defence industry, Production Planning & Control, DOI: 10.1080/09537287.2020.1810763

• Ng, Irene C.L. and Sai Nudurupati, (2010) Outcome-Based Service Contracts In the Defence Industry – Mitigating the Challenges, Journal of Service Management, 21, No. 5, pp. 656-674

• Ng, Irene C.L., Roger Maull and Nick Yip, (2009) Outcome-based Contracts as a Driver for Systems Thinking and Service-Dominant Logic in Service Science: Evidence from the Defence Industry, European Management Journal, Vol. 27, No. 6, pp 377-387
• Ng, Irene C.L. and Gerard Briscoe, (2012) Value, Variety and Viability: New Business Models for Co-Creation in Outcome-based Contracts, International Journal of Service Science, Management, Engineering, and Technology, 3(3), 26-48
• Ng, Irene C.L., Xin Ding and Nick K.T. Yip (2013), Outcome-based Contracts as New Business Model: The Role of Partnership and Value-driven Relational Assets, Special issue on Business Models – Exploring value drivers and the role of marketing, Industrial Marketing Management, 42, pp730-743

Talks and Presentations

• Blurring the Boundaries of Manufacturing and Service: Outcome-based Contracts and Beyond, CTF 25^th Anniversary, Karlstad University, Karlstad, Sweden, 17 Nov 2011

Videos

• Blurring the Boundaries of Manufacturing and Service: Outcome-based Contracts and Beyond, CTF 25^th Anniversary, Karlstad University, Karlstad, Sweden, 17 Nov 2011

• The Service Transformation Tool