Summary of expertise: What is value, pricing on value, economic and business models that are value-based, how to create value, what are the different conceptualizations of value, value co-creation, the value of goods, services, personal data.

Books

• Ng, Irene C.L. (2014) Creating New Markets in the Digital Economy: Value and Worth. Cambridge University Press, Cambridge, ISBN No. 9781107049352 (hardcover and paperback edition) – Digital version: Value and Worth: Creating New Markets in the Digital Economy, Innovorsa Press, Cambridge, ISBN No. 978-0-9573553-0-9 (digital edition)

Journal Papers

• Ng, Irene C.L., Kimberley Scharf, Ganna Pogrebna, Roger S. Maull (2015) Contextual Variety, Internet-Of-Things and The Choice of Tailoring over Platform: Mass Customisation Strategy in Supply Chain Management, International Journal of Production Economics, Vol 159, Jan, pp.76–87

• Ng, Irene C.L., Glenn Parry, Roger Maull, Laura Smith, Gerard Briscoe (2012), Transitioning from a Goods-Dominant to a Service-Dominant Logic: Visualising the Value Proposition of Rolls-Royce, Journal of Service Management, Vol 23 (3), pp 416-439

• Ng, Irene C.L., and Laura Smith (2012), An Integrative Framework of Value, Review of Marketing Research Special issue on Toward a Better Understanding of the Role of Value in Markets and Marketing, Stephen L. Vargo and Robert Lusch (Eds) Vol 9, pp 207-243

• Ng, Irene C.L. and Gerard Briscoe, (2012) Value, Variety and Viability: New Business Models for Co-Creation in Outcome-based Contracts, International Journal of Service Science, Management, Engineering, and Technology, 3(3), 26-48

• Smith, Laura, Irene CL Ng and Roger Maull, (2012) The Three Value Proposition Cycles of Equipment-Based Service, Production, Planning and Control, Vol 23, Issue 7, pp1-18

• Ng, Irene C.L. (2010) Value and Systems Perspectives in Combining Human and Automated Services: Commentary on “Seven Challenges to Combining Human and Automated Service, Canadian Journal of Administrative Sciences, 27: 81–84

Talks and Presentations

• Hub-of-all-Things (HAT): Health and Wellbeing: Observing our Own Behaviours from the Way We Consume Products, IDH Conference 2013, Coventry, UK

• Future of Value Creation: Creating New Markets in Context & New Systemic Business Models, 46th Hawaii International Conference on System Sciences (HICSS-46), 7-10 Jan, 2013, Grand Wailea, Maui, Hawaii

• Value, I am Seeing Things Symposium, Rice Talbot Gallery, Edinburgh, UK, 25 October 2012

• Contextual Value Constellation: An Ideation Method for Radical Business Model Innovation in Digital Technologies, Service Operations Management Forum, Cambridge, September 2012

• Value-creating Service Systems: A Transdisciplinary Research Agenda, 21st Annual Frontiers in Service Conference, 14-17 June, 2012, Maryland, USA

• Role of Marketing in Design, Technology and Engineering (DTE): Representing Customers and Beyond, AMA SERVSIG International Service Research Conference (SERVSIG 2012), 7-9 June, 2012, Helsinki, Finland

• Value Co-Creation in an Interconnected World Leveraging technologies for innovation, Glaxo-Smith-Kline Global Supply Chain Logistics Engagement Meeting, North Mymms, UK, 6 Feb 2012

• The Future of (Co) Creating Value, 4th Annual Service Innovation Design Seminar, 4 May 2011, Laurea University of Applied Sciences, Helsinki, Finland

• Conceptualizing Value & Reconceptualizing Service: Impact on Operations Management, 4^th EurOMA Forum on Service Operations Management, Florence, Italy, 19 Sept 2011

• Innovating on Value: An SD Logic Approach, Inaugural Lecture in the Conversations with Wolfson College Cambridge series, 13 Aug, 2011, Kuala Lumpur, Malaysia

Videos

• The Future of Delivering and Creating Value in Service, IT&CMA and CTW Asia-Pacific Convention, 5 Oct 2010, Bangkok, Thailand

• Value and the Creation of New Markets in the Digital Economy, Bristol and South West NextGen Roadshow, Bristol, UK, 17 July 2012